A privacy policy is the legal record or report that manages the data which is collected by a website or an app from the users. A website owner has to specify what data they will collect from the users and how this data is being used and applied. The personal data of an individual which they provide on the website or mobile application can be misused at time, unless it is regulated and protected. Thus, every website or application should have measures to protect this data. These terms and conditions are what privacy policies explains in detail.


  • CONTENTS OF THE WEBSITE: The policy mentions the info needed by the website such as name/email id/contact number etc, basis the service/product
  • HOW THIS INFORMATION IS USED: Each policy has multiple reasons for the collection of information from the user. Some of these reasons may be for internal records delivering the products, etc
  • SECURITY MEASURES: There are certain security measures taken by a website/application to prevent unauthorized usage/access to the information provided by the users
  • LINK TO OTHER WEBSITES: Sometimes, a website contains links to other websites. When a user visits a website, there may be other links which direct the user to other websites. Under this note, the privacy policy explicitly mentions when a user visits a website and click on links that takes them to other sites, if the user provides any information to the other site, then the website is not responsible for the information provided to their other sites
  • CANCELLATION POLICY: When a user places an order online and wishes to cancel this order, some websites and apps gives the user the provision to cancel the order, within a specified time limit. Some websites don’t provide the user with the option to cancel the order. In some cases, the website does not allow the user to cancel the order which has been placed during seasonal sales such as Diwali sale/end of season sale/Christmas sale, New year sale etc/ The cancellation policy clearly outlines the terms and conditions about the cancellation of an order
  • THE REFUND POLICY: This refers to the terms and conditions in regards to the processing of the refund to the customer. After the product has been received, it may be returned back due the product not being what the customer expected/or the product was damaged/or the wrong product was sent to the customer etc. The cancellation of the order is then placed on the website/application and the refund request is sent across by the customer. The refund policy consist of all the details on how the refund will take place, the, procedure of the refund process, etc. in a detailed manner


The rules and regulations that are connected to a piece of software by the service provider are called the Terms of Service (TOS). It is a legal contract between the provider of the service and the user who wishes to use this service. When a piece of software or web-service of the provider attaches regulations to this software or service items, these conditions are called the terms of service. Whenever a user clicks service or software, they will have to first agree to the regulations mentioned in the Terms of Service. The TOS is a common contract that every digital service uses these days. The TOS and End-user licensing agreements (EULA) are very similar in nature. The difference between the two is in regards to the products. The EULA is used in software products, such as video games, whereas TOS is applicable to people utilizing a service. The terms of service can be used with every type of software, such as programs dedicated to graphic design, word processors etc.

A TOS agreement can cover a wide range of elements such as:

  • The accountability provisions
  • The privacy policies
  • The Opt-out provisions
  • The Liability provisions

To draft the best terms of services, you can refer to our team of tax and legal experts at ACE ALLIANCE.

A term of service agreement will outline a process which helps a user resolve their grievances. Usually, a TOS agreement specifies the user actions that are prohibited. For example, a user isn’t allowed to post offensive content and this will be mentioned in the website/app terms of service. The terms and conditions are different as per the services provided by a website. A TOS agreement acts as a contract between a service provider and the users who are use their service.


Every online business must specify a detailed description of their terms and conditions and the privacy policy should feature prominently on their online site. A user usually overlooks the pages that host the T&C without knowing its importance. Each website must stay true to the terms of services and privacy policy mentioned on the website/app. The website authority/owner has the power to change the rules and regulations of the website. The terms of service contract specify the details about how the service is rendered, whereas the privacy policy for a website specifies how a user’s information will be managed by the company. The contract between a service provider and a client is called a service level agreement. The service provider and the service user agree with the services provides such as quality/responsibilities/availability/preferences on the service level agreement.


TERMS OF SERVICE: All service producers must let their users know about the conditions under which the services are rendered. To keep things transparent, these conditions are stated through a set of terms-of-service, which defines the boundaries and the legal liaison between both concerned parties. This is used by online service providers. The contract is legally confining and can be changed by the website owner without giving prior announcements. Therefore, every website must have their terms & conditions mentioned on their website.

Privacy Policy: This is a contract that specifies the length to which a website can use an individual’s information. The guidelines detail what information is collected, kept classified /shared/or sold to other firms, researchers or sellers. For an e-commerce business, it is compulsory to have a privacy policy for websites on their company’s website/app.

Once you get in touch with us at ACE ALLIANCE with your request to create a terms of service agreement/privacy policy, we will start the process. After our team receives all the details, our expert team of lawyers and attorney will create the terms of service agreement/privacy policy sample and send it across for your reference within 2- 3 business days. The price you pay for these services will includes three rounds of iterations. Therefore, if you need any changes done to the terms of service agreement/privacy policy format, our team of lawyers at ACE ALLIANCE will do the needful.